Refund Policy

Our approach

If you're unhappy with Rehomebase for any reason, email support@rehomebase.com and we'll work it out. We handle refunds on a case-by-case basis, taking into account your usage, how long you've been a customer, and any support or onboarding time we've invested in your account.

Examples of when we'd refund

• You were just charged for the next month but meant to cancel — we'll refund that charge.
• You forgot to cancel and haven't used the account — we'll refund the unused months.
• You forgot to remove a user who left your team — we'll review and credit you for the unused seats.
• We had extended downtime or our support response was unreasonably slow — we'll issue a credit toward your next billing cycle.

When we may not refund

If you've used our custom data import or 1-on-1 onboarding services and cancel shortly after, a full refund may not be appropriate. We'll always be upfront about it and try to find something fair.

How refunds work

Refunds are processed back to the original payment method through Stripe. They typically take 5–10 business days to appear on your statement.

Get in touch

Email support@rehomebase.com and we'll take care of you. We'll treat you right.